The Everplans team regularly pushes out new product features, improvements and bug fixes.

At the end of each month, we highlight improvements we’ve made and bugs we’ve fixed. Take a look at the changes we made in November 2017.


Updates and Enhancements

  • Updated the screens for plan holders to add and manage Deputies. See this announcement for more details.
  • Added an instructional window that appears before starting the Just-In-Case Letter.

Bugs Fixed

  • Some users were not able to accept Deputy invites.
  • Deputies of some Households accounts with a pending member could not request their own Everplan from the Network Amplifier module.
  • Some fonts on Android devices were hard to read.
  • Similarly, we removed the extra light font weight from our site to improve readability.
  • Some Deputies were not receiving the 6-month reminder email to log in.
  • The Everplans logo appeared inverted on some screens on the IE11 web browser.

Everplans Professional

  • Everplans Professional users can now add customized disclaimer text to emailed client invitations. Please contact your account manager for more information, and to enable this feature.

Thank You

As always, a big thank you to all the Everplanners, Deputies, and Advisors out there who reported bugs and asked for enhancements. We always appreciate hearing from you.

Report issues and ask for new features here.

We're unveiling some updates to how you manage Deputies in Everplans.

Next time you go to the My Deputies page, you’ll notice a new look, faster performance, and a more streamlined user experience.

Here are some highlights of the changes:

  • Easily view Permissions and Status for each Deputy you have.
  • Update what your Deputy sees from the Manage Permissions window.
  • Add a new Deputy and preview exactly what your Deputy sees before sending an invitation.
  • Mobile optimization: All screens are mobile and touch optimized.

My Deputies

Manage Permissions

No need to worry if you haven't added a Deputy yet. It's a very easy process, which we walk you through (as you can see below):

MyDeputies_Start

We’ll continue to add more control over how you share your Everplan in the future, and hope these changes make managing your Deputies easier than ever.  Please contact us for any feedback or questions.

Of course everyone said they’re thankful for working at Everplans, but that’s a total given. Here are some other things, too.

Abby is thankful for…

everplans team donuts rgax

My Everplans family, who made it possible for me to care for my newborn baby and build a company at the same time. And for our teammates at RGA -- our new strategic partners who have become like family. (Of course, I’m also always thankful for my family at home. And Dough Donuts.)

Adam is thankful for…

adam and his kids taking a dip

The fact that he’s almost done with the crazy NYC process for applying to *public* middle schools and high schools. And I'm doubly thankful that my two girls are so great that they've created lots of terrific options to choose from.

Adebayo is thankful for…

adebayo wedding

Getting married to the bride of his dreams. [Photo Source: Jide Oketonade Photography]

Atanda is thankful for…

atanda family

His amazing family.

Bart is thankful for...

office robot

The office robot.

The Everplans team regularly pushes out new product features, improvements and bug fixes.

At the end of each month, we highlight improvements we’ve made and bugs we’ve fixed. Take a look at the changes we made in October 2017.


Updates and Enhancements

  • Visual design improvements on the Dashboard page. 
  • Added clearer instructions on how to confirm new backup email addresses and removed confusing messages. 

Bugs Fixed

  • Some users were being asked to provide credit card details despite having entered a valid coupon code with a 100% discount.
  • Some users were seeing incorrect language regarding their subscription after upgrading from a Deputy account to a full Everplan.
  • Deputies of some users were shown offers to upgrade despite having already upgraded.
  • A small percentage of Deputies were unable to confirm their accounts. This was due to incomplete profile information on their accounts.
  • Some users were receiving incorrect email notifications about Deputy activity.

Everplans Professional

  • Orion users will now see client leads generated in Everplans via Orion’s notification system.
  • Fixed: Some clients could not be imported from Redtail.
  • Fixed: Some clients were receiving incorrect notifications about their advisor editing their Everplan.

Thank You

As always, a big thank you to all the Everplanners, Deputies, and Advisors out there who reported bugs and asked for enhancements. We always appreciate hearing from you.

Report issues and ask for new features here.

 

Our Co-Founder and Co-CEO Abby Schneiderman's first article as a Forbes.com contributor addresses a topic that's extremely vital to the financial community: How can financial advisors cater to their next generation of clients?

The great multigenerational transfer of wealth is here, with $40 trillion in assets expected to change hands from baby boomers to Gen X and then millennials over the next 30 years. Financial advisors will need to cater to an entirely new generation of clients who grew up with a smart phone in hand and the ability to connect with service providers anytime, from anywhere, on their own terms.

To help navigate these uncertain waters, Abby offers some helpful tips such as:

Don’t hesitate to hold their hand, and do it digitally: Younger tech-savvy clients expect a different level of service than their parents may have received.

Update your online presence - and referral approach: When someone needs a medical specialist, an attorney, or a contractor, they almost always turn to friends, family, and colleagues.

Treat the whole family as the client: For those looking to bridge the generation gap it’s crucial to treat the whole family as a client, rather than dealing with couples or individuals.

Call a meeting: This is not the time to sell everyone on you and your firm. This is about starting a conversation among the immediate family with you as the moderator, voice of reason, and helpful ear.

Make it personal: It doesn't begin and end with financial accounts – think about how to get involved in other areas of your client’s life like their estate planning, health, and legacy.

Click here to read the full article on Forbes.com

It’s important to prepare for the unexpected. Whether it’s a flood, a fire, an illness, or something else, it’s never too soon to get a plan in place. In the business section of The New York Times, Paul Sullivan wrote about planning for the unforeseen and promiently featured Everplans as a resource to help make your plans a reality.

"Even thinking about an unexpected, life-changing event can be unsettling. But death or illness can happen at any time," the article begins. "Unfortunately, people do not plan for such events. And statistically, most younger people could go years without planning and not really worry. Of course, the unexpected does happen, and without proper planning, the consequences can be magnified."

To help remedy this problem, Sullivan included the following about Everplans:

It guides users through a list of documents and discussions that need to be considered: wills, insurance, a health care directive, passwords for email and social media accounts, funeral planning. But it also has sections for storing keepsakes like family recipes or for leaving instructions about pet care or how things work in the home.

“We want to help people think of the unexpected,” said Abby Schneiderman, co-founder and co-chief executive of Everplans. “It could be anything unexpected. Natural disaster, flood, fire, illness, a death — you don’t know. The idea is: Don’t wait until it’s too late.”

The service, which costs individuals $75 a year, prods users to do more. It offers a 10-minute “just in case” plan that asks people to put down as much information as they know from memory, Ms Schneiderman said.

“We want to be a one-stop shop, but we also try to get people to take it a piece at a time,” she said. For instance, the service sends out electronic reminders to prompt users to take one more step.

Read the full article here

The Everplans team regularly pushes out new product features, improvements and bug fixes.

At the end of each month, we highlight improvements we’ve made and bugs we’ve fixed. Take a look at the changes we made in September 2017.


Updates and Enhancements

  • We made a minor enhancement to the appearance of our sign up page.

Bugs Fixed

  • A small group of users were incorrectly charged our full subscription cost despite having a coupon code for a discount. This has been fixed, and all affected users have been reimbursed.
  • Some users were unable to complete items from the “Suggested Items To Add” section of the dashboard.
  • Some users were not shown the correct messaging when entering unknown URLS.
  • The Just-In-Case Letter was not downloading properly on some versions of Chrome and Safari web browsers.
  • Some users who had started creating accounts were unable to complete the process at a later date due to an incorrect link in reminder emails.

Everplans Professional

  • The link for users to create their own account has been removed from co-branded log in pages.  
  • When clients log in, their advisor’s contact information will be shown with the heading, “Your Everplans Is Provided By.” Previously it showed “Your Advisor.”

Thank You

As always, a big thank you to all the Everplanners, Deputies, and Advisors out there who reported bugs and asked for enhancements. We always appreciate hearing from you.

Report issues and ask for new features here.

 

The Everplans team regularly pushes out new product features, improvements and bug fixes.

At the end of each month, we highlight improvements we’ve made and bugs we’ve fixed. Take a look at the changes we made in August 2017.


Updates and Enhancements

  • We added a way for Deputies to report an Everplanner’s death. When a death is reported, we’ll prevent additional changes to their Everplan and stop future billing and auto-renewal on their account.
  • If one of your Deputies has not logged in for six months, we’ll send an email nudge encouraging them to log in to make sure their credentials are up to date.
  • We’ll send some additional reminders to your Deputies who haven’t accepted their invitations.
  • We’ll send you a reminder when Deputies do not accept their invitations after some time.
  • We made some small visual enhancements to the global navigation to make it more readable.
  • Clicking “add backup email” from the Dashboard will now take you directly to the form.

Bugs Fixed

  • Some users were unable to submit payments and update credit card information. This issue was associated with some older versions of the Safari web browser.
  • Notifications that trial subscriptions were going to expire were not being sent for some time.
  • Users who did not have cookies enabled on their web browsers encountered a blank page when trying to log in or sign up.
  • Users who got logged out automatically due to inactivity were not shown an explanation.
  • Users whose names end with the letter “s” were sometimes shown grammatically incorrect punctuation.
  • Deputies of people whose subscriptions were inactive and Deputies of deceased plan holders were being prompted to log in.
  • When an error was encountered, the link directing users to the login page was broken.
  • Users were not able to upload files when they selected “Other” as a type of health insurance plan in the Health Insurance section.
  • Some users were being prompted to stay logged at an incorrect time.
  • Some users were not reminded that their session was going to expire.
  • The “Finish Setting Up Your Account” module on the Dashboard was not rendering correctly on older versions of the Safari web browser.
  • Some Everplanners were receiving notifications about pending Deputies after the Deputies accepted the invite.

Everplans Professional

  • Our Redtail integration now works for all Everplans Professional users. If you are an Advisor or an Assistant, you can push Redtail contacts to Everplans. Previously this functionality was only available to Advisors.  
  • Everplans Professional users can now add a new Household to Everplans from Redtail. Previously, only individual clients could be added.
  • Fixed: In some cases, Orion Advisor users were not able to send clients to Everplans.
  • Fixed: The Deputy of an Everplan can now accept a Household invite from the same Everplan.
  • Fixed: Some clients of Everplans Professional users were not seeing the correct firm branding on tablet and mobile views.
  • Fixed: Some clients of co-branded firms were not seeing My Plan category links on tablet and mobile views.

Thank You

As always, a big thank you to all the Everplanners, Deputies, and Advisors out there who reported bugs and asked for enhancements. We always appreciate hearing from you.

Report issues and ask for new features here.

 

Everplans has formed a strategic partnership with financial services company SEI; First step: Contributing to their blog to help spread the word about reaching the next generation of clients.


After speaking on a panel about how advisors should be leveraging technology to do multi-generational planning within the same family, our Co-Founder Abby Schneiderman had some major revelations.

She shared her thoughts and expertise on the SEI Investments blog in a post entitled “Life, Legacy and the Pursuit of Your Clients’ Kids.” You can read the entire post on their blog, but here are a few highlights:

After the session, an advisor approached me asking why I cared that my parents’ financial advisor had not reached out to me. He said that I almost seemed offended by it. At first, I thought it was obvious for all the reasons we had discussed during the presentation:

  • It’s important for advisors to reach out to establish a deeper client relationship
  • Using technology, like ours, can help and be an incredible facilitator
  • Helping clients get all of their affairs in order is the perfect way to establish a good relationship with your clients’ kids, who will then request the same type of planning services and be more likely become your next generation of clients

Abby admits that she was a little offended that her parents’ advisors hadn’t done a better job of creating a relationship with her, and how it could be easily remedied:

There are many ways for advisors to start engaging the next generation. We’re working really hard on building bridges and have found that a perfect way to start engaging both ends of the “generation” is by helping your clients gather all the important information their family needs for estate and legacy planning purposes.

If you can help your clients and their families talk about this together and help them get it organized, then suddenly you’re at the foundation of some really important family discussions. You’re an important bridge between multiple generations within the same family – helping to hold it all together.

Are you an SEI Advisor? Everplans has partnered with SEI to provide preferred pricing on Everplans Professional for SEI advisors. Contact us here for details.

Share Your Stories

We’re looking to gather stories about your experiences with financial advisors. Do you know who manages your parents’ finances? Have they ever reached out to you? If you’re an advisor, please share how important intergenerational planning is to you. Send all your stories here.

[via SEI]

The Everplans team regularly pushes out new product features, improvements and bug fixes.

At the end of each month, we highlight improvements we’ve made and bugs we’ve fixed. Take a look at the changes we made in July 2017.


Updates and Enhancements

  • Added a new dashboard module that shows what steps you still need to take to finish setting up your account. If you haven’t done so already, we’ll remind you to activate two-factor authentication, add a backup email address, and add your first Deputy.
  • Added a spiffy new payment page. It’s easier now to fill out credit card details, and we’ve simplified the language describing how the billing process works.
  • Improved the user experience for people who were unable to use the site because their email addresses were unconfirmed. You can now more easily complete this part of the account setup process…and then enjoy Everplans!
  • Improved the user experience for people who encountered technical errors while using Everplans. We now provide an error code and some helpful tips for how to resolve the issue.
  • Deputies will be notified once at the end of each week about any relevant updates a user makes to their Everplan (instead of after each update).
  • If an Everplans user is reported to us as deceased, we now ensure that the user will not be billed again, will not receive any unnecessary emails, and that Deputies will be able to have access to their Everplan for one year.
  • Our sister-site, Funeral Update, was moved to its own domain: www.funeralupdate.com.
  • We also improved the photo uploader on Funeral Update so that you no longer need to have Adobe’s Flash® plugin installed.

Bugs Fixed

  • Fixed: There was a formatting issue in the signup process where the “Resend confirmation email” link was poorly positioned on mobile devices.
  • Fixed: Error messages were not displaying correctly when uploading invalid file types in the Just-In-Case Letter. Now you’ll know if the file type is no good.
  • Fixed: Some recipients of Just-In-Case Letters were getting an invalid link after downloading a letter.
  • Fixed: In some cases, birthdates were not being validated properly in Account Settings and ZIP codes were being unexpectedly removed from user profiles. This no longer happens.
  • Fixed: Another birthdate bug—some Deputies were incorrectly assigned a birthdate of Jan 1, 1901.
  • Fixed: Images were not displaying properly in our Live Chat module.
  • Fixed: Some Android users did not have the correct Everplans icon for their homescreen.
  • Fixed: When entering phone numbers, small icons for each country’s international code were in some cases not appearing.

Everplans Professional

  • We’ve made some changes to our automated emails about client activity.  We’ve streamlined what we send out so that we’re not cluttering your mailbox as much, and the emails that you receive will have clearer subject lines.
  • Our integration with Orion Advisor has been enhanced. You can now import a wider range of account types from Orion into Everplans when setting up client accounts.
  • If one of your clients has been reported to Everplans as deceased, we’ll now show a marker on that client’s page in your portal.
  • For data integrity purposes, we also disable editing of a deceased client’s Everplan.
  • We’ve made a minor update to our privacy notice and terms of service regarding the above two bullets.
  • Fixed: There was a formatting issue on the client list page when zero client seats were remaining.
  • Fixed: Some updates to client invitation messages were not saving correctly.
  • Fixed: There was an issue for some users who were trying to upgrade to an Advisor-sponsored Everplan from an account where they were only a Deputy to another user.

Thank You

As always, a big thank you to all the Everplanners, Deputies, and Advisors out there who reported bugs and asked for enhancements. We always appreciate hearing from you.

Report issues and ask for new features here.