How To Close an Ancestry.com Account When Someone Dies

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All the information you'll need to downgrade and Ancestry account.

Service: According to their website, Ancestry.com is the world’s largest online resource for family history. The site contains billions (literally billions) of historical records from government archives, historical societies, religious institutions, etc. Paying members can search through the documents on the site to find out more about the history of their ancestors.

How To Cancel A Subscription: While you cannot delete an account on ancestry, you can downgrade it to be a free one, so that you are no longer paying for a service you do not need. To cancel the subscription, you must log in and click on your username (top-right corner). Next, select ‘My Account.’ On the right sidebar, under ‘Subscription Options,’ select ‘Cancel Subscription.’ After this, the site will ask you to provide some of the information listed below.

Required Information

  • Password
  • Why you want to cancel the subscription

If canceling by phone

  • First and Last name (of account holder)
  • Username
  • Subscription type
  • Email address
  • Phone number
  • Country

Official ancestry page on cancelling a subscription

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