Frequently Asked Questions

    GENERAL QUESTIONS

  • What is Funeral Update?
  • Funeral Update is a free service that helps you create a funeral website to keep everyone in the loop after a death. Funeral Update allow users to share information about the funeral and surrounding events, notify family and friends of the details, and update everyone at once if anything changes. Funeral Update is a service of Everplans.com.

  • Is Funeral Update free?
  • Yes, Funeral Update is 100% free.

  • My questions aren't answered here. Who can I talk to about my questions?
  • If you still have questions, please contact us.

  • MY ACCOUNT

  • Do I need to create an account in order to create a Funeral Update page?
  • Yes. In order to create a Funeral Update page you'll need to create an account.

  • Do I need to create an account in order to view a Funeral Update page?
  • No. You don't need to create an account to view a Funeral Update page or sign up for updates to a Funeral Update page.

  • I've forgotten my Funeral Update password. How do I retrieve it?
  • If you've forgotten your password, go to the Login/Register page and click on Forgot Your Password? on the left side of the screen. You'll be prompted to enter your email address, and we'll send you an email with instructions to re-set your password.

  • How do I change my Funeral Update password?
  • To change your Funeral Update password, go to My Dashboard and click the button My Account. On the right side of the page you'll see a place to change your password.

  • Can anyone see my contact information?
  • If you have created a Funeral Update page, you will be listed as the coordinator of the page, and people viewing the page will be able to send you an email by clicking a link. However, your email address will not be listed on the page.

  • What are my options for privacy settings?
  • Funeral Update pages have two options for privacy settings. You can choose to have the Funeral Update page you've created appear in the directory, which means anyone visiting Funeral Update or searching the site will be able to view that page you've created. Or you can choose to keep the page private, which will only allow people you invite to view the Funeral Update page. To manage your privacy settings, go to My Dashboard, select Manage Page, and under Page Administration you can select or change your Privacy setting.

  • EMAIL RECIPIENTS

  • How do I add recipients to my Funeral Update recipient list?
  • You can either add recipients manually or by importing contacts from your email account address book. To add recipients manually, you can enter email addresses one-by-one (separated by a comma) or you can copy-and-paste a list of email addresses into the field called Manually Add Email Addresses.

    If you've already created a Funeral Update page and sent the page out, you can still add new email addresses to your recipient list. In My Dashboard select Manage Page. Under Manage Recipients and Emails select Manage Recipients. Manually enter the email addresses you'd like to add to your recipient list. When you're done, close the window and click Send Page to Recipients Now.

  • How do I remove recipients from my Funeral Update recipient list?
  • To remove email addresses from your recipient list, go to My Dashboard and select Manage Page. Under Manage Recipients and Emails select Manage Recipients. On the right side of the page you will see all the email addresses in your recipient list. Check the box(es) next to the name(s) that you'd like to remove. At the bottom of the page, click the box Removed Checked Addresses.

  • If I remove a recipient from my recipient list, can that person still view the Funeral Update page I've created?
  • Yes. Once people have the URL for the Funeral Update page you've created, they can view the page. If you remove someone from your recipient list, that person will still be able to view the page. However, that person will not receive any updates that you send out.

  • I want to import addresses from my email account, but my provider isn't listed. What can I do?
  • We currently support importing addresses from Gmail and Yahoo!. If your email provider isn't listed, we suggest that you export the email addresses you'd like to add to your recipient list as a CSV file, and then manually add those addresses to your Funeral Update recipient list. Though you can?t upload the CSV file, you can copy and paste the email addresses from the CSV file into the field called Manually Add Email Addresses. Be sure to separate email addresses with commas.

  • Can I upload a CSV file of email addresses to add to my recipient list?
  • No, not at this time.

  • Can I print out a list of the email addresses in my recipient list?
  • No, not at this time.

  • Can the people in my recipient list view other people in my recipient list?
  • No. Only the person managing the page can view the recipient list.

  • CREATING AND EDITING EVENTS AND FUNERAL UPDATE PAGES

  • How do I add an event after I've published a Funeral Update page?
  • To add an event to the Funeral Update page you've created, go to My Dashboard and select Manage Page. Under Manage Events select Add a New Event.

  • How do I edit event details or delete an event after I've published a Funeral Update page?
  • To edit or delete an event you've already created, go to My Dashboard and select Manage Page. Under Manage Events you'll see all the events you've created. At the bottom of the event you'd like to edit or delete, choose Edit Event to make changes to the event details or Delete Event to delete the event entirely.

  • I accidentally deleted an event. Is there anything I can do to get the event back?
  • Unfortunately, no. You can re-create the event by going to My Dashboard and selecting Manage Page. Under Manage events select Add a New Event.

  • How do I change or add a photo on the Funeral Update page I've created?
  • To change or add a photo on a Funeral Update page you've created, go to My Dashboard and select Manage Page. Under Manage Basic Info select Edit Image.

  • How do I add another charity for donations or add another online obituary to the Funeral Update page I've created?
  • To add another charity for donations or add another online obituary to a Funeral Update page you've created, go to My Dashboard and select Manage Page. Under Manage Basic Info select Edit Info.

  • Can I change the URL of the Funeral Update page I've created?
  • Unfortunately, once you create the page and send it out to your recipient list you cannot change the URL.